Generative AI & Chatbot Development Services
Microlent builds custom generative AI solutions and intelligent chatbots that automate workflows, cut support costs, and turn conversations into revenue. Same team, same models, one connected system, not two vendors stitched together.
Most agencies sell chatbots or generative AI, rarely both from one team. That split creates a real problem: your chatbot ends up disconnected from the AI system that could make it smarter. Microlent builds both together. The generative AI models we integrate are the same ones powering the chatbots we deploy, so your customer-facing bot and your internal AI tools speak the same language and share the same data.
Chatbot, Generative AI, or Both? Here Is How to Tell
Not every business needs a full generative AI build. Not every generative AI use case needs a chat interface. Here is the honest breakdown.
| Start with a Chatbot | Start with Generative AI | You Probably Need Both | |
|---|---|---|---|
| Best if | You need faster customer response, lead capture, or FAQ automation | You need to automate internal work: content, reports, data summarization, search | Customer-facing automation and internal workflow automation are both priorities |
| Typical scope | Conversational AI development services scoped to one or two channels | Generative AI consulting and integration into existing tools | Chatbot deployment plus a generative AI layer added behind it |
| Timeline | Fastest to launch | Depends on data readiness and use case complexity | Phased: chatbot first, generative AI layer added once workflows are mapped |
| Example | Support bot handling FAQs and ticket triage | Internal copilot that drafts reports from your CRM data | Support bot that also drafts follow-up emails and updates records automatically |
Unsure which column fits? That is what the discovery call is for. We will tell you honestly if you only need one, not upsell you into both.
Generative AI Services and Solutions Built Around Your Business
Microlent is a generative AI development company that helps businesses move past experimentation. We work as your generative AI consultancy from day one, identifying where GenAI actually moves the needle before we write a line of code, then build and integrate the solution into your existing systems.
Generative AI Consulting & Strategy
We audit your workflows and data to find where generative AI creates real ROI, not hype. Our generative AI experts map out use cases, pick the right model approach, and give you a rollout plan with clear milestones before any development starts.
Custom LLM Integration
We connect large language models like GPT, Claude, and Gemini into your existing tools, whether that is your CRM, internal knowledge base, or customer-facing product. As a generative AI integration company, our job is making the model work inside your stack, not the other way around.
Generative AI Application Development
From internal copilots to AI-powered content and search tools, we design and build custom generative AI applications tailored to your industry and workflows. Every solution is scoped to your business, never a generic template.
AI Workflow Automation
We use generative AI to automate the repetitive parts of your operations: document generation, data summarization, report writing, content drafting, so your team spends time on decisions instead of manual work.
Whether you need generative AI development solutions built from scratch or generative AI custom services layered onto tools you already use, we scope the engagement to what your business actually needs, nothing pre-packaged. Our generative AI powered solutions development services pick the right model combination for your use case. We are not locked into one vendor or one model.
Smart Chatbots That Engage & Convert
Custom chatbot development services for support, sales, and everyday operations, built around how your business actually works, not a one-size-fits-all bot template.
You can create an effective, engaging AI chatbot tailored to your business needs. As an AI chatbot development company, Microlent builds intelligent chatbots powered by the latest AI technologies that automate customer support, generate leads, and deliver personalized experiences around the clock. Whether you need a straightforward support bot or an enterprise AI chatbot development service running across every channel you own, our custom chatbot development services are built to match how your business actually operates, bringing conversational AI for business into daily operations for teams of any size.
Customer Support Chatbots
We develop AI-powered support bots that handle FAQs, troubleshoot issues, and escalate complex queries to human agents, reducing support costs while improving response time and customer satisfaction.
Lead Generation Chatbots
Our lead-gen bots engage website visitors in real time, qualify prospects through dynamic conversations, and capture contact information, automating the top of your sales funnel around the clock.
eCommerce Chatbots
We build product recommendation bots, order tracking assistants, and cart recovery bots that enhance the shopping experience, reduce abandonment, and boost revenue for your online store.
Custom AI Conversational Agents
Beyond standard bots, we build fully custom conversational AI agents trained on your business data, capable of multi-turn dialogue, contextual understanding, and seamless CRM integration. This is where our conversational AI development services go furthest: agents that understand context across a full conversation, not just single queries.
Omnichannel Bot Deployment
We deploy your chatbot across all major channels: website, WhatsApp, Facebook Messenger, Slack, and mobile apps, ensuring a consistent and connected experience wherever your customers are.
Analytics & Conversation Insights
We set up dashboards that track bot performance, user drop-off points, satisfaction scores, and resolution rates, giving you the data to continuously improve your chatbot's effectiveness.
Built on the Models and Frameworks You Can Trust
LLMs
Frameworks
NLP and Voice
Integrations
Generative AI and Chatbots, Built for Your Industry
eCommerce and Retail
Product recommendations, cart recovery, order tracking bots.
Healthcare
Appointment scheduling, patient FAQ automation, intake assistants.
FinTech and Financial Services
Secure conversational support, document processing with generative AI.
Real Estate
Lead qualification bots, property Q&A assistants.
SaaS and B2B
Onboarding assistants, internal knowledge copilots, support automation.
Why Choose Us
Strategy First, Not Just Development — We do not start building until we know the use case will pay off. Every generative AI and chatbot engagement starts with a scoping phase that defines success metrics before development begins, whether that means custom chatbot development services for one channel or a broader conversational AI for business rollout across your whole support and sales stack.
Always-On Customer Service
Our AI chatbots are available 24/7, handling thousands of simultaneous conversations without any increase in cost. Your customers get instant answers at any hour, dramatically improving satisfaction and loyalty.
Trained on Your Business Data
We train and fine-tune each chatbot and generative AI solution on your specific products, services, FAQs, and brand voice, ensuring responses are accurate, relevant, and aligned with your business goals.
Seamless Human Handoff
Our bots intelligently detect when a conversation needs human attention and hand off to a live agent with full context, so customers never have to repeat themselves and agents can focus on complex issues.
How We Work
1. Discover
We analyze your business processes, customer journey, and support workflows to define the scope, use cases, and success metrics for your generative AI or chatbot project.
2. Design
We design conversation flows or solution architecture, fallback strategies, and guidelines that align with your brand, creating an experience users find natural and helpful.
3. Develop
We build and train the solution using the right models for the job: NLP for chatbots or LLM integration for generative AI, connecting it to your CRM, helpdesk, or database for real-time information access.
4. Deploy
We deploy across your chosen channels, monitor real usage, and continuously optimize based on feedback and analytics.
Ready to Build Your Generative AI or Chatbot Solution?
Frequently Asked Questions
Yes. We build multilingual support into your chatbot from the start, so it can detect the language a customer is using and respond naturally in that language, including Hindi and other regional languages alongside English.
