ServiceNow GRC implementation
Microlent supported a global industrial products client in implementing the ServiceNow Governance, Risk, and Compliance (GRC) solution, encompassing Policy and Compliance Management, Issue Handling, and Reporting functionalities.
Business Challenge
Implementing ServiceNow was primarily motivated by the need to enhance Governance, Risk, and Compliance (GRC) efforts, alongside the following processes:
Management of Application changes
Management of Releases
Management of Testing
Management of Incident
Management of Problem
Management of Knowledge
Management of IT requests
Explore how Microlent made a difference
- Performed a product demonstration to confirm alignment with the client's GRC specifications.
- Oversaw requirements and facilitated workshops for gathering requirements.
- Agile implementation and testing of GRC modules were carried out in accordance with the Microlent ServiceNow Implementation Methodology (ASIM).
- User Acceptance Testing (UAT) and Go-Live Assistance
- Provided documentation, training, and support for the client's Center of Excellence (COE) team.
- Defined dedicated policy scopes for the company.
- Established indicators to validate each control and to schedule necessary tasks.
- Delegation of control tasks to responsible individuals for completion.
Experience innovation in action
- Minimized manual tasks associated with scheduling compliance checks, gathering evidence for compliance and control testing, and generating compliance reports.
- The client commended the exceptional quality, agility, and speed of our work.
- Assisted the client in achieving best-in-class compliance standards.
- Enhanced usability through collaborative workshops with the client.
- Minimized manual tasks, thereby enhancing efficiency and transparency.
- By strictly adhering to ServiceNow best practices, we effectively minimized the risks associated with release upgrade issues in the out-of-the-box implementation.
- The project was successfully completed within the designated timeframe, scope, and budget, resulting in highly satisfied customers and earning the highest rating (CSAT 10/10).
GRC and vulnerability response
Microlent deployed the GRC application suite and the Vulnerability Response application for a publicly-held energy company to support policy approvals and implementations, conduct risk assessment processes, manage control attestations and SOX audits, and streamline their Vulnerability Response process.
Business Challenge
Despite initial rankings indicating a lower maturity level, this esteemed energy company stands poised for transformative growth. Despite having a modestly sized security team, their ambition to drive substantial change within the organization is evident. With the recent adoption of ServiceNow core applications, they demonstrate a forward-thinking approach to bolstering efficiency and effectiveness. Their aspiration to integrate automation and refine the structure of both their GRC and Vulnerability Management processes underscores their commitment to achieving excellence and maximizing impact.
Explore how Microlent made a difference
- We collaborated with the client to grasp their GRC (Governance, Risk, and Compliance) requirements and priorities. We then supported them in overhauling their Policy Management, Compliance Management, and Risk Management processes by engaging directly with subject matter experts.
- Working closely with Risk Managers and Compliance Personnel, we established a concise Risk and Controls framework tailored to the client's needs. This framework is designed to be easily understandable yet adaptable for future growth and evolving compliance requirements, drawing from industry standards such as CIS Top 20, NIST 800-53, and NIST RMF.
- Furthermore, we seamlessly integrated their Tenable Vulnerability Scanning operations with ServiceNow, enabling the automation of the remediation process.
Experience innovation in action
- Developed a comprehensive roadmap delineating project items and priorities, while also outlining future growth strategies and leveraging opportunities on the ServiceNow platform.
- Crafted a user-friendly design for streamlining policy implementation and approval workflows, significantly reducing manual processing time.
- Implemented new taxonomies that elevated the company's management from a nearly non-existent state to a qualitatively managed one.
- Delivered a unified solution for seamlessly reviewing existing remediated vulnerabilities, scoring, risk ranking, and other invaluable metrics, all accessible from a single pane of glass interface.
Our ServiceNow COE
Our ServiceNow COE would help promote for a smooth and effective transition to our clients over multiple business offerings hosted over ServiceNow platform. We developed excellence in ServiceNow by upskilling, building & delivering in ITSM, HR, IRM, SECOPS streams.
ServiceNow COE can be accessed by Project Teams for:
- Road-Mapping
- Advisory Help
- Solution design
- Staff Augmentation
- Complete Development
- Test operations
- MSS – Operations support
- Fixed price assignments
- Trainings
Our Experienced Delivery Team
Microlent have formed a COE that provides end-to-end innovative solutions. This has brought together ServiceNow’s solutions. Microlent technical capabilities to build strong foundation for a focused team Microlent has an experienced team who has delivered ServiceNow ITSM, IRM projects. We offer staff across India locations with a variety of ServiceNow skill and experience levels in order to meet your objectives.
ServiceNow Architects
With up to 14 years of experience with ServiceNow platforms our Architects can understand complex requirements and design robust solutions.
Assets & approach
Our proven tools and methodologies help our clients get their ServiceNow Transformation Programs right the first-time and accelerate results
Delivery Network
Our Delivery Network provides the full lifecycle of services from strategy, prioritization and roadmaps, architecture, configuration, integration, testing, deployment, documentation, training and operations.
References
Our sales and delivery relationships with vendors enable to support clients through all stages of platform implementation over GRC & ITSM applications respectively
1 Year of delivery excellence
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Mobile App Developement
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Robotic process automation (RPA)
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Web Development
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