ServiceNow GRC implementation

Microlent supported a global industrial products client in implementing the ServiceNow Governance, Risk, and Compliance (GRC) solution, encompassing Policy and Compliance Management, Issue Handling, and Reporting functionalities.

Business Challenge

Implementing ServiceNow was primarily motivated by the need to enhance Governance, Risk, and Compliance (GRC) efforts, alongside the following processes:
Management of Application changes
Management of Releases
Management of Testing
Management of Incident
Management of Problem
Management of Knowledge
Management of IT requests

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GRC and vulnerability response

Microlent deployed the GRC application suite and the Vulnerability Response application for a publicly-held energy company to support policy approvals and implementations, conduct risk assessment processes, manage control attestations and SOX audits, and streamline their Vulnerability Response process.

Business Challenge

Despite initial rankings indicating a lower maturity level, this esteemed energy company stands poised for transformative growth. Despite having a modestly sized security team, their ambition to drive substantial change within the organization is evident. With the recent adoption of ServiceNow core applications, they demonstrate a forward-thinking approach to bolstering efficiency and effectiveness. Their aspiration to integrate automation and refine the structure of both their GRC and Vulnerability Management processes underscores their commitment to achieving excellence and maximizing impact.

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Our ServiceNow COE

Our ServiceNow COE would help promote for a smooth and effective transition to our clients over multiple business offerings hosted over ServiceNow platform. We developed excellence in ServiceNow by upskilling, building & delivering in ITSM, HR, IRM, SECOPS streams.

ServiceNow COE can be accessed by Project Teams for:

Our Experienced Delivery Team

Microlent have formed a COE that provides end-to-end innovative solutions. This has brought together ServiceNow’s solutions. Microlent technical capabilities to build strong foundation for a focused team Microlent has an experienced team who has delivered ServiceNow ITSM, IRM projects. We offer staff across India locations with a variety of ServiceNow skill and experience levels in order to meet your objectives.

ServiceNow Architects

With up to 14 years of experience with ServiceNow platforms our Architects can understand complex requirements and design robust solutions.

Assets & approach

Our proven tools and methodologies help our clients get their ServiceNow Transformation Programs right the first-time and accelerate results

Delivery Network

Our Delivery Network provides the full lifecycle of services from strategy, prioritization and roadmaps, architecture, configuration, integration, testing, deployment, documentation, training and operations.


Our sales and delivery relationships with vendors enable to support clients through all stages of platform implementation over GRC & ITSM applications respectively
1 Year of delivery excellence

Resources Statistics

Mobile App Developement
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Robotic process automation (RPA)
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Web Development
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