RPA Services in India

Robotic process automation (RPA) is a form of business process automation technology based on metaphorical software robots (bots) or on artificial intelligence (AI)/digital workers. It is sometimes referred to as software robotics (not to be confused with robot software).

With RPA, software users create software robots, or “bots”, that can learn, mimic, and then execute rules-based business processes. RPA automation enables users to create bots by observing human digital actions. Show your bots what to do, then let them do the work. Robotic Process Automation software bots can interact with any application or system the same way people do—except that RPA bots can operate around the clock, nonstop, much faster and with 100% reliability and precision.

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Advantages of RPA

Some of the significant advantages of Robotic Process Automation software are given below:

Code-Free:

RPA doesn't require any coding or programming knowledge. The modern RPA tools are used to automate applications in any department where the clerical work is performed across an enterprise. Hence, Employees only need to be trained on how RPA works, and they can easily create bots, just through GUI (Graphical User Interface) and different intuitive wizards. It gives an advantage over the traditional methods of automation and enables accelerated delivery of business applications. Besides, this platform reduces the initial cost of installation, training, and deployment.

Non-Disruptive:

One of the major challenges that IT deployment faces is the risky or complex transformation process, which prevents large organizations from redesigning, replacing, or enhancing the running system. However, the transformation process in RPA is very simple and straightforward. The RPA software robots follow the existing security, quality, and data integrity standards to access the end-user system in the same manner as human beings. These software robots also prevent disruption of any kind and maintain functionality and protections.

User-Friendly:

RPA does not require a special kind of knowledge, such as coding, programming, or deep IT skills. RPA software is user-friendly, easy to understand, and easy to use. RPA tools allow users to create bots quickly and effortlessly by capturing mouse clicks and keystrokes with a built-in screen recorder component. Some of the RPA software includes the option to create and edit bots manually using the Task Editor.

Rich-Analytical Suite:

RPA software contains an in-built analytical suite that evaluates the performance of the robot workflows. RPA analytical suite also helps in monitoring or managing the automated functions from a central console, which can be accessed from anywhere. It offers basic metrics on robots, workflows, and more. The analysis performed by the analytical suite helps users to track the operations and determine issues. There is no need for any integration since everything is inbuilt and set right out of the box.

Security:

When an organization is running on automation, more users will demand access to RPA products. Therefore, it is important to have robust user access management features. RPA tools provide options to assign role-based security capabilities to ensure action specific permissions. Furthermore, the entire automated data, audits, and instructions which can be accessed by bots, are encrypted to avoid any malicious tampering. The enterprise RPA tools also offer detailed statistics of the logging of users, their actions, as well as each executed task. Thus, it ensures the internal security and maintains compliance with industry regulations.

Rule-based Exception Handling:

RPA system allows users to deploy bots using rules-based exception handling. This feature proactively handles the exception. For example, RPA robot reports an exception, and then the actions given below are triggered:

  • The same process is re-assigned to a different bot by the server.
  • The current bot retries the same process and removes the previous bot from production.
  • If retry is successful, the server maintains the reassignment and raises an alert to report exception & resolution.
  • If retry is unsuccessful, it stops the current bot and raises an alert to report exception as well as failed resolution.

Hosting and Deployment Options:

The RPA system provides deployment options across virtual machines, terminal services, and cloud. Cloud deployment is one of the best among all the other deployment options, which attracts most of the users due to its scalability and flexibility. Therefore, businesses can install RPA tools on desktops and deploy it on servers to access data for completing repetitive tasks. RPA systems can automatically deploy robots in a group of hundreds. Similarly, multiple bots can be used to run different tasks within a single process while processing a high volume of data.

Actionable Intelligence:

This RPA feature refers to the ability to gain and apply knowledge as skills. Robots first obtain the data and then convert it into information and transform the information into actionable intelligence for the users. Artificial intelligence and cognitive intelligence are the common features of RPA solutions that help bots to improve decision making over the period.

Debugging:

One of the biggest advantages of RPA from a development perspective is debugging. Some RPA tools need to be stopped running while making changes and replicating the process. The rest of the RPA tools allow dynamic interaction while debugging. It allows developers to test different scenarios by changing the values of the variable without starting or stopping the running process. This dynamic approach allows easy developments and resolution in a production environment without requiring changes to the process.

Applications of RPA

Web Data Mining:

We can extract data which are available on various websites based on our requirement via RPA bots. For example

  • Scraping Real Estate Data
  • Scraping Hotel Data from Top Travel Portals
  • Scraping Social Media Data
  • Scraping Song Lyrics
  • Scrape Stock Data
  • Scrape Product Data, Pricing, and Review from eCommerce Websites
  • Scrape News Websites Data
  • Scraping Job Data

Use Case: We have a requirement where a hotel booking agent have to prepare report of available Hotel in New York city with Availability, Pricing, Rating, Reviews & Additional services. We can identify difference between Manual work & RPA work for such case. Manual process for this job will take approximate 20 minutes to import all content of 10 pages in spreadsheet. Whereas RPA Bot will do same job with in 5 minutes.

Manual

rpa managed services

Scrapper Bot (RPA):

rpa professional services in india and usa
HR Process Automation:

HR department always have multiple tasks to achieve various objects such as Employee onboard, Payroll management, Event management etc. Most of these tasks require same sequence of actions which can be achieved by RPA.

Use Case: HR manager want a solution that can make employee onboarding easier and reduce efforts to perform same operation again and again. Let’s understand with and example. For a company X, if a new employee joins, then HR is required to create 5 different accounts for various systems where employee can access company data, accounting, mails etc. After that IT person need to be notified after registration so they can create employees AD account. Once employee onboarding process complete system should send email with some details and registration complete acknowledgement to new employee.

Let’s find out difference between manual process and RPA with below diagrams.

Manual

business process automation

Scrapper Bot (RPA):

robotic process automation services

As you can see in above diagram, Manual process will take more user interaction steps than RPA. For an employee onboard manual process will take around 1 hours whereas RPA will around 10 minutes.

Healthcare:

Healthcare organizations operate in real-time, without any slack. Cumbersome, error-prone tasks slow down processes and affect everything from cost structures to compliance to the patient experience. RPA software creates efficiencies by automating tasks that improve the accuracy of data and reporting and enable decisions to be made more quickly. This translates to cost savings and ultimately means that resources can be utilized where they are needed most.

  • Manage and schedule patient appointments
  • Billing and processing
  • Records management
  • Communications
  • Administrative data entry

Use Case: Update doctor & patient with patient’s diagnostics report. Such work is repetitive which can be done via RPA. See below diagram for more details.

Manual

rpa professional services in india and usa

Scrapper Bot (RPA):

rpa robotic processing automation
Finance & Accounting:

RPA strengthens Accounting by completing unskilled tasks. It fosters continuous improvement by enabling accountants to use their knowledge to continually enhance the capability of the robots while freeing themselves to be more analytical and forward-looking. RPA shines when running discrete, simple, high-volume tasks that would usually require little human supervision, such as invoice processing, entering sales orders, processing refunds, and automating customer service responses.

  • Accounts Payable (Procure-to-Pay
  • Accounts Receivable (Order-to-Cash)
  • Financial Operations
  • Financial Planning & Analysis
  • Tax Operations

Use Case:Let’s assume, its year closing time and company must do calculations for yearly revenue, tax, and data validations etc. For big organization, A team will sit for 2 days to do all these operations. If we use RPA for same thing, Whole process can be finished within 3-4 hours.

Manual

rpa robotic processing automation

Scrapper Bot (RPA):

robotic process automation
Testing & QA:

Automation testing is the process of testing software and other tech products to ensure it meets strict requirements. Essentially, it's a test to double-check that the equipment or software does exactly what it was designed to do. It tests for bugs, defects, and any other issues that can arise with product development and ensure product quality. There are some software available to do software automation but are limited with product specific whereas RPA is not bound to a single system. RPA can perform action within system as well as external applications.

  • Manage and schedule patient appointments
  • Billing and processing
  • Records management
  • Communications
  • Administrative data entry

Case Study:Let’s assume, A service-based software company X develop various kind of software which includes Desktop/Web/Mobile applications. Each application is getting tested by testers. Every time a new feature is added to a software, Tester must test previous functionalities as well as new feature to maintain quality. For example, if a software has 100 functional cases then on adding a new feature testing will require to testing (100+new feature) cases.

These repetitive testing can be done by the help of RPA. Tester will require to record all those test cases and play them.

Manual

rpa robotic processing automation

Scrapper Bot (RPA):

robotic process automation

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